Student Enrolment Advisor
UCOL Manawatu is looking for a customer service extraordinaire to cover maternity leave for 12 months. Your skills will be varied with everyday being something different.
Demonstrate sales techniques (listening, probing and questioning) to respond to enquiries, promoting career options and UCOL pathways.
Provide accurate course and programme-related information that supports the learner journey from enquiry to enrolment.
Guide prospective learners in their quest for knowledge of vocational education options that meets their skills, experience and ambitions. Support the enquiry to become an application according to the needs and outcomes identified by the future learner.
Provide accurate and up-to-date advice on all UCOL programmes, using all knowledge resources in answering questions and allowing potential learners to make informed decisions on their study options.
Learners, staff and public stakeholders are always dealt with professionally and courteously adhering to the "Ākonga First" philosophy.
At all times promote our online application process, capture enquiry data, and process initial ākonga application data into ARION.
All records, enquiry data and learner information is added/updated into the required contact and student databases.
Prospective learners can easily find what to do to enquire and apply to study at UCOL. They are supported throughout the process as needed with a responsive, friendly service.
Prospective learners who do not complete the application process (e.g. partial online applications) are followed up and assisted.
Welcome Desk Cover/Face-to-Face Contact Centre Desk.
All ākonga, kaimahi and stakeholders are dealt with in a professional courteous manner and in a timely fashion meeting their expectations of excellence in customer service.
Skills & Experience
- A passion for education and helping others succeed.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- The ability to work confidently across digital platforms and databases.
- Previous experience in customer service or education support is a bonus.
